Frequently Asked Questions

The reference number is printed in the top header box of your electricity bill, usually labeled REFERENCE NO right above your consumer name and address. It is a 14-digit sequence (e.g., 06 11353 0462901 U). You only need to type the digits into our search box.

When you pay via mobile apps (JazzCash, Easypaisa, Nayapay, Bank Alfalah, HBL, etc.) or at a bank branch, the transaction passes through the 1Link/NIFT settlement system to PITC databases. It normally takes 24 to 48 banking hours for the PITC portal to reflect the "PAID" status. As long as you have your digital transaction ID (TID) or stamped receipt, your payment is secure.

You can pay your electricity bill instantly from your smartphone using:

• JazzCash & Easypaisa Apps: Go to Bill Payment → Electricity → Select your DISCO → Enter 14-digit reference number.
• Bank Mobile Banking & ATMs (1Link): Any Pakistani banking app (HBL, Meezan, MCB, UBL, Alfalah, Allied, NBP) under Utility Bill Payment.
• Post Offices & Commercial Bank Counters: Take a printed copy of your original bill voucher.

Yes, absolutely. The duplicate original bill generated by our system is retrieved directly from PITC (Power Information Technology Company) portals with genuine verification barcodes. All commercial banks, NADRA e-Sahulat franchises, Easypaisa shops, and Pakistan Post offices accept this duplicate copy for payment and official documentation.

Our intelligent system automatically searches all 9 Pakistani DISCOs in parallel if your reference number does not belong to the currently selected company. If it is still not found, double check that you have typed all 14 digits accurately without typing consumer ID or CNIC numbers by mistake.

No single search box covers every company. Each distribution company has its own page and bill portal, and a reference number belongs to one company only. Start from the home page, choose your company, and enter the number on that company's page. The company name is printed on the bill itself, so check it before searching. Using the wrong company's page is the most common reason a valid number returns nothing, and switching to the right page usually fixes it at once.

A duplicate bill is a fresh print of the same official bill record — not a different bill. It carries the same reference number, amount, and due date as the original, and it is what you use when the paper copy is lost or never delivered. A missing paper bill does not remove the duty to pay by the due date, so run an electricity bill check online with your reference number, note the amount and due date, and print or save the duplicate for payment. If delivery keeps failing, visit your subdivision office with your identity card and ask them to verify the mailing address recorded against your connection.

Arrears are amounts from earlier bills that were not paid in full, carried forward onto the current bill together with any late-payment surcharge. They are not a new charge for this month's usage; they are the unpaid remainder of what was already owed. Paying only the current month's charges leaves the arrears standing, and they will keep appearing until cleared. A bill paid after the due date also picks up a late-payment surcharge, which then appears inside the arrears on the next bill. If you believe the arrears are wrong — for example, a payment you made is missing — gather the payment receipt and raise it with your subdivision office or through the complaint portal, quoting the reference number.

In many cases, yes, but an installment plan is arranged with the company, not through this website. Visit your subdivision office with the bill and your identity card and ask what options exist for the amount owed. Smaller arrears are usually handled at the subdivision, while larger amounts may need approval at a higher office. Any agreed plan should be given to you in writing, showing how much is due each month and whether surcharges continue during the plan. Keep to the agreed dates: missing an installment can cancel the arrangement. If the bill is disputed rather than simply unaffordable, file a billing complaint first, so the disputed amount is examined before you agree to pay it in parts.

Photograph the meter on the same day, making sure the reading is clearly visible, and compare it with the current reading printed on the bill. If the bill reading is genuinely higher, file a billing complaint through the complaint portal or at your subdivision office, attaching the bill copy and the meter photograph, and keep the complaint number. Ask the office in writing what happens to the payment deadline while the case is examined, and whether the disputed amount must still be paid by the due date. Never adjust the meter yourself, break a seal, or ask anyone unofficial to do so; tampering with a meter is treated as a serious offence and can lead to a detection bill and disconnection.

A bill is estimated when the meter could not be read in that cycle — the premises were locked, the meter was inaccessible, or the meter was faulty. The estimate is usually based on your past consumption, so it is roughly right for steady use and wrong where use changed sharply. The difference is normally corrected when an actual reading is taken, with the extra or missing units adjusted on the next bill. If estimates repeat for several months, report it: ask the subdivision why the meter is not being read, and request an actual reading. Keep a dated photograph of the meter each month while the problem continues, so the correction can be checked.

FPA stands for Fuel Price Adjustment. When the national tariff is set, it assumes a certain average fuel cost for generating electricity. The FPA is the monthly correction between that assumed cost and what fuel actually cost in a given month. Fuel prices move constantly, and the generation mix changes too: months with plentiful hydel power cost less, while months relying more on furnace oil, gas, or coal cost more. The power purchaser submits the month's actual fuel-cost data, and the regulator, NEPRA, determines the adjustment per unit. The FPA can be positive, adding to the bill, or negative, giving a small credit. It usually reflects fuel costs from one to three months earlier, which is why a bill can rise even when your units stayed the same.

A protected consumer is a domestic household whose electricity use over the previous six billing cycles averaged 200 units or less per month. Protected households are charged at lower slab rates than other domestic consumers, so the status is worth a great deal on the monthly bill. It is worked out from the six-month average, not from a single month alone, and the category printed on your bill is the one that counts. If the average rises above 200 units, the household is treated as non-protected and the higher rates apply. To keep the status, hold monthly use at or below 200 units consistently across the six-month window; one heavy summer month can cost the status for months afterwards.

A lifeline consumer is the lowest-use tier within domestic supply: a household that consistently uses very little electricity, around 50 units or less per month. Lifeline households receive the deepest subsidy available, with the lowest per-unit charges and no fixed charges or sales tax on the bill. The status applies automatically from recorded consumption; there is no separate application form. It mainly covers very low-income rural households with minimal appliances — a few lights, a fan, and phone charging. Once use rises beyond the lifeline level, the household moves into the ordinary protected or non-protected categories depending on its six-month average. The category printed on the bill is always the final word.

A new connection starts with an application to the distribution company serving your area, either at the subdivision office or through the company's inquiry channel. You will need proof of ownership or lawful occupation of the premises, your identity card, and details of the load you need — the appliances you plan to run. The office examines the application, checks whether the local network can take the extra load, and issues a demand notice stating the charges for the connection work. After the demand notice is paid, the company installs the meter and energises the connection. Timelines vary with load size, distance from the existing network, and whether extension work is needed. Keep copies of the application, the demand notice, and every payment receipt, and follow up with the application number if the work stalls.

Both changes are handled at the subdivision office. For a name change, take the bill, your identity card, and proof of the change — a sale deed, transfer letter, inheritance documents, or tenancy agreement, depending on the situation. The office updates its records and the new name appears on the next bill cycle. For a load increase, apply stating the additional appliances or machinery, and the office will check whether the service line and meter can carry the extra load. A larger load may need a bigger meter, wiring changes, or a demand notice for the extra cost. Do not simply run a higher load on an existing connection: overloading can damage the meter and wiring, and undeclared load found during inspection can lead to extra charges.

Net metering lets a consumer with rooftop solar panels feed surplus electricity into the grid and receive credit for it on the bill. The framework began with NEPRA's distributed generation and net metering regulations of 2015. In outline: install a solar system through a qualified installer, apply to your distribution company, sign a net metering agreement, obtain a generation licence through NEPRA, and have the company install a bi-directional meter — often called a green meter — recording both the units you take from the grid and the units you send back. Systems are normally limited by the sanctioned load of the connection, and three-phase supply is usually required. The rules and the rates paid for exported units have been revised since 2015, with a new prosumer framework reported in 2026, so confirm the current terms with your own DISCO before spending money. Never connect a solar inverter to the grid without the company's agreement and meter.

Planned load-shedding schedules are published by your distribution company, and the schedule for your feeder — the power line serving your neighbourhood — is the only reliable guide. Ask your subdivision office, or check the company's official announcements, for the current schedule; schedules change with the season and the supply position, so an old timetable may no longer apply. A cut outside the published schedule is an unplanned fault, not load-shedding, and should be reported to the 118 helpline. If cuts in your area are far longer or more frequent than the published schedule, report the pattern to the subdivision office or through the complaint portal with dates and times, since repeated off-schedule cuts usually mean a local fault or an overloaded transformer.

Not directly on the bill portal: the portal search needs the 14-digit reference number printed on the bill. There is no public CNIC-only bill lookup, and any site or message claiming to show your bill from a CNIC alone should be treated with suspicion. If you have lost the reference number, take your identity card to your subdivision office, or call the company helpline and ask whether staff can trace the connection from your identity card and address details. Once the reference number is recovered, write it down and keep it with your bills — every later electricity bill check, complaint, and payment will need it. Registering your mobile number against the connection at the office also helps, since the company can then send bill alerts and complaint updates to that number.

Disconnection usually follows unpaid arrears, a long-unpaid bill, or a safety or tampering issue. First find out why: check the bill for arrears and any notice, or ask the subdivision office. For unpaid bills, clear the outstanding amount through a bank or authorised payment point and keep the receipt; reconnection is then requested at the subdivision office, which arranges the field visit. If the disconnection relates to tampering or a disputed charge, the office will explain what must be settled before supply returns. Do not attempt to reconnect the supply yourself or through anyone unofficial, as that is an offence and is dangerous. Ask the office how long reconnection takes and whether a reconnection charge applies, and keep the payment receipt and any reconnection request number until supply is restored.

Report persistent low voltage to the 118 helpline or your subdivision office, giving the reference number, the times it happens, and whether neighbours are affected — a street-wide problem points to a transformer or line fault, while a single-house problem may be in the service line or internal wiring. Switch off sensitive equipment such as refrigerators, motors, and computers during severe dips, and avoid running heavy appliances until voltage steadies. If an appliance was damaged during a fault, such as a surge after supply returned, keep the appliance, the repair estimate or receipt, photographs, and a note of the date and time, and report the matter to the company in writing with your complaint number. Whether compensation is payable depends on the company's rules and its inquiry, so do not assume payment; the written complaint and the evidence are what allow the claim to be examined.

Follow the case first with its tracking number, through the complaint portal or the helpline, and ask which office it is sitting with. If the subdivision cannot settle it, take it step by step to the division office, then the circle office, then the company's head office, quoting the original complaint number at each stage. If the company still does not resolve the matter, or you are not satisfied with its response, escalate to NEPRA, the national regulator, through the complaint system on nepra.org.pk — but only after the company has had its chance, since NEPRA expects the company complaint number to be quoted. Keep copies of every bill, photograph, complaint number, and date throughout; the file you build is what each higher authority will judge.