This page focuses only on this company for consumers of Quetta Electric Supply Company. Enter your 14-digit reference number and instantly see your current bill, due date, units, and payment status. The official portal is bill.pitc.com.pk/qescobill, and this checker takes live data from that same portal. For a qesco online bill view of the current month, enter your reference number above; the result shows amount, due date, units and payment status.
Look at the image below to see where Reference No. is written on the bill. Enter that same 14-digit number in the checker above, without spaces or dashes, and your bill will open. This number is different for every connection. Below it there is also a 10-digit Customer ID, but only the reference number is used to check a bill.
Quetta Electric Supply Company, commonly called QESCO, distributes electricity in Balochistan, except Lasbela district. Consumers living in this area get their bill from this company. People often also call this bill a “WAPDA bill”, but the name on the bill is QESCO, because WAPDA no longer issues household bills.
| Detail | QESCO |
|---|---|
| Full name | Quetta Electric Supply Company |
| Area | Balochistan, except Lasbela district |
| Official bill page | bill.pitc.com.pk/qescobill |
| Reference number | 14 digits, numbers only |
| Helpline | 118 and 8118 (complaint SMS) |
After the bill opens in the checker, print the duplicate bill or save it as a PDF from the original-bill link. This duplicate is valid at banks, post offices, and payment points. For online payment, the reference number alone is enough in your bank app’s 1Bill section, Easypaisa, or JazzCash. Keep a screenshot of the transaction ID after payment, and check again after 24–48 hours to confirm the paid status.
A QESCO bill check online starts on the PITC portal, but every matter the portal cannot settle — a wrong reading, a faulty meter, a new connection, a name change — is settled at a QESCO office. Knowing which office handles your area matters more in Balochistan than anywhere else in Pakistan, because QESCO's territory is the largest of any distribution company, covering a whole province, and the distance to the wrong office can be hundreds of kilometres.
The head office of Quetta Electric Supply Company is on Zarghoon Road, Quetta Cantt, beside the CCPO office. This is the seat of the Chief Executive Officer and the company's administration, and the address used in the company's official correspondence and tender notices. The company's own website, qesco.com.pk, lists a customer service centre at the head office, with the complaint centre telephone 081-9201445, and a second customer service centre at Liaquat Bazaar in Quetta, reachable through helpline 118. Consumers do not need to visit the head office for routine work such as paying a bill, correcting a reading, or registering a complaint; those matters belong to the sub-division. The head office matters when a case has passed through the lower offices without a result, or when correspondence must be addressed to the company itself.
Below the head office, QESCO runs six operation circles: Central, Loralai, Pishin, Sibi, Mekran and Khuzdar. Each circle is headed by a Superintending Engineer. Circles are divided into divisions, each headed by an Executive Engineer, and divisions are divided into sub-divisions, each headed by a Sub-Divisional Officer (SDO). The sub-division is the office that reads meters, issues bills for its area, handles new connections, replaces meters and receives complaints. The name of your sub-division and division is printed on your bill, and it is the fastest way to find the office responsible for your connection. When you visit, take your CNIC, a copy of your latest bill, and, for meter matters, a clear photograph of the meter showing the reading and the meter number. In remote districts, where the sub-division office may serve a very large area, a telephone call to the office or a complaint through the helpline is often faster than a journey, and the complaint record it creates is the same.
For consumers who cannot easily reach a sub-division office, the national electricity helpline 118 and the complaint SMS service on 8118 work for all QESCO areas, and complaints can also be filed on the PITC complaint portal, CCMS. These channels create a written record with a tracking number, which is why they are better than an unrecorded phone call when a matter is disputed. Office timings follow government working hours on working days; field staff who read meters and attend faults work on rosters that cover the rest of the week, so a fault reported on a holiday is still attended, while counter work such as a new connection file is handled on working days.
| Office level | Where it sits | What it handles |
|---|---|---|
| Head office | Zarghoon Road, Quetta Cantt, beside the CCPO office | Company policy, administration, escalated cases, correspondence to the company; head office complaint centre 081-9201445 |
| Customer service centre | Liaquat Bazaar, Quetta (via 118); head office complaint centre | Billing queries, duplicate bills, complaint follow-up, application guidance |
| Operation circle | Central, Loralai, Pishin, Sibi, Mekran, Khuzdar | Supervision of divisions, circle-level complaints, works planning |
| Division | District and town level, under each circle | Operations, maintenance, revenue and complaint supervision for its area |
| Sub-division | Local town and neighbourhood level | Meter reading, billing, new connections, meter replacement, first point for complaints |
| Customer service / helpline | 118 (call), 8118 (SMS), CCMS portal | Complaint registration and tracking for all QESCO areas |
QESCO is the sole electricity distribution company for Balochistan, Pakistan's largest province by area. Its service territory covers about forty-three per cent of Pakistan's land area, according to the company's licence record, and it is the largest distribution territory in the country. The company was incorporated on 13 May 1998 as a public limited company following the corporatisation of WAPDA's power wing, and it holds NEPRA distribution licence 08/DL/2002.
QESCO serves every district of Balochistan except Lasbela. Lasbela district is served by K-Electric, not by QESCO, and a consumer in Lasbela must check the bill on K-Electric's own system. The number of districts in Balochistan has changed over the years as new districts have been created, so published counts differ: company recruitment notices from 2024 describe the territory as thirty-two districts, while newer listings count more. The reliable statement is the boundary rule itself — all of Balochistan except Lasbela — and the company name printed on the bill is the final word for any consumer near a boundary. If the name on the bill is QESCO, this page is the right place for a QESCO bill check online, whatever the district.
The six operation circles divide this vast territory for administration. The Central circle covers Quetta and the districts around the provincial capital; the Pishin circle covers the northern border districts; the Loralai circle covers the north-eastern districts; the Sibi circle covers the south-eastern districts; the Mekran circle covers the coastal Makran belt including Gwadar and Turbat; and the Khuzdar circle covers the central and southern districts around Khuzdar. Circle boundaries follow the subdivision structure rather than district lines alone, so a town near a boundary can fall under a neighbouring circle's sub-division. The company name and the sub-division printed on your bill are the final word on which office serves you.
The table below lists the districts with the main towns served in each. It is a guide for identifying your area, not a boundary map. In a province where districts are large and towns are far apart, the sub-division name on a neighbour's bill is the most reliable local check, and new settlements are connected through the nearest sub-division.
| District | Main towns and areas served |
|---|---|
| Quetta | Quetta city, Quetta Cantt, Satellite Town, Zarghoon Road area |
| Pishin | Pishin city, Saranan, Karbala and surrounding areas |
| Killa Abdullah | Chaman, Gulistan and surrounding border areas |
| Mastung | Mastung town and surrounding areas |
| Ziarat | Ziarat town and surrounding areas |
| Qila Saifullah | Qila Saifullah town and surrounding areas |
| Zhob | Zhob city (Fort Sandeman) and surrounding areas |
| Loralai | Loralai town and surrounding areas |
| Barkhan | Barkhan town and surrounding areas |
| Musakhel | Musakhel town and surrounding areas |
| Sherani | Sherani area and surrounding areas |
| Sibi | Sibi town and surrounding areas |
| Kachhi (Bolan) | Dhadar and surrounding areas |
| Nasirabad | Dera Murad Jamali and surrounding areas |
| Jaffarabad | Dera Allah Yar and surrounding areas |
| Jhal Magsi | Jhal Magsi town and surrounding areas |
| Kalat | Kalat town and surrounding areas |
| Khuzdar | Khuzdar city and surrounding areas |
| Awaran | Awaran town and surrounding areas |
| Washuk | Washuk town and surrounding areas |
| Nushki | Nushki town and surrounding areas |
| Kharan | Kharan town and surrounding areas |
| Chagai | Dalbandin, Nokundi and surrounding areas |
| Harnai | Harnai town and surrounding areas |
| Kohlu | Kohlu town and surrounding areas |
| Dera Bugti | Dera Bugti town, Sui and surrounding areas |
| Kech (Turbat) | Turbat, Buleda and surrounding areas |
| Gwadar | Gwadar city, Pasni, Jiwani, Ormara |
| Panjgur | Panjgur town and surrounding areas |
Two points cause the most confusion. First, Lasbela is the exception to QESCO territory: Hub, Uthal and the rest of Lasbela district receive K-Electric bills, and those bills cannot be checked on the PITC portal. Second, the long borders with Sindh, Punjab and Khyber Pakhtunkhwa mean that a small number of border settlements may be served by a neighbouring company; again, the printed company name settles the question. QESCO's territory also includes many agricultural tube well connections, which form a large share of the load in the province; a tube well connection has its own tariff category, and a tube well billed under the wrong category should be corrected at the sub-division with evidence of the actual use.
Every QESCO bill carries the same set of fields, and understanding them makes it easier to spot an error early. The bill is produced on the PITC billing system, so the layout is shared with other distribution companies, but the company name, reference number and sub-division are specific to QESCO.
The reference number is the most important field. It has fourteen digits and is printed near the top of the bill under the label "Reference No." Its structure identifies the batch, the sub-division, the account and a check digit, which is why the number is unique to one connection and why entering it wrongly produces a "no bill record" result. Below it, the bill also shows a ten-digit Customer ID. The Customer ID identifies the consumer record, but the checker on this page uses the fourteen-digit reference number. Keep both numbers: the reference number for checking and paying the bill, and the Customer ID for correspondence where the office asks for it.
Next, the bill shows the consumer's name and address, the tariff category and the sanctioned load, and the meter number. The tariff category says whether the connection is domestic, commercial, industrial, agricultural or another class, and it decides which set of slab rates applies. The sanctioned load, measured in kilowatts, is the load the connection was approved for; fixed charges are linked to it, and running a much larger load than sanctioned can lead to a load notice. The meter number links the bill to the physical meter on your premises; when reporting a faulty meter, always quote this number together with the reference number.
The consumption section shows the previous reading, the present reading, and the units consumed, which is the difference between the two readings. Where the meter records peak and off-peak use separately, those readings appear as well. The billing month, the bill issue date and the due date follow. Two amounts matter most: the amount payable within the due date, and the amount payable after the due date, which adds a late payment surcharge. Paying even a day late can move the bill to the higher figure, so the due date deserves more attention than any other date on the bill.
The charges section breaks the total into parts. Energy charges are the cost of the units used, worked out slab by slab so that each block of units is charged at its own rate. Fixed charges are a standing amount linked to the connection. The fuel price adjustment, usually shortened to FPA, is a separate line that moves from month to month with fuel costs. Government charges appear as GST, electricity duty and other levies, and a television fee is included as a small fixed line. Arrears, if any, show an unpaid balance carried from an earlier bill, and adjustments or instalment lines show corrections or agreed payment plans. If any line looks wrong — a reading far above your meter, a tariff category that does not match your use, or arrears for a bill you already paid — photograph the meter, keep the payment receipt, and raise the matter before the due date so the correction can be considered in the same billing cycle.
A duplicate bill is a reprint of the same bill QESCO produced, and it is accepted wherever the original is accepted. After a QESCO bill check online, the bill can be printed or saved as a PDF from the original-bill view. Banks, post offices and payment points accept the printed duplicate, and the reference number on it is all that an online channel needs. If the paper bill has not arrived — a common problem in remote districts, where delivery can be slow — the duplicate is the bill; there is no need to wait for the postman before paying, and waiting can push the payment past the due date.
Payment can be made through several channels. Bank mobile apps and internet banking accept the bill through the 1Bill service using the fourteen-digit reference number. Easypaisa and JazzCash wallets and agents accept the same number. Payment can also be made in person at bank branches, at ATM machines that offer bill payment, and at post offices. Whichever channel is used, the reference number must be entered without spaces or dashes, and the amount should be checked against the bill before confirming, because a payment posted to a wrong reference number is difficult to reverse. In districts where bank branches are few, the mobile wallet agent network is often the most practical channel, and the agent's printed receipt should be kept just as carefully as a bank receipt.
After payment, keep the receipt. For an online payment, save a screenshot showing the transaction ID, the reference number, the amount and the date. For a counter payment, keep the stamped receipt. The paid status on the portal usually updates within one to two working days; checking again after 24 to 48 hours is a sensible habit. If the status still shows unpaid after that time, take the receipt to the sub-division office and ask for the payment to be traced, rather than paying again. A second payment for the same bill creates a credit balance that must then be adjusted, which takes longer than a trace.
Consumers who cannot pay the full bill at once should speak to the sub-division office before the due date. Distribution companies can allow payment in instalments in deserving cases, under the rules in force and with the approval of the competent officer. An instalment arrangement is not automatic and is not granted by the helpline alone; it is recorded against the connection so that later bills reflect it. Paying only part of a bill without an arrangement leaves the rest as arrears and can attract the late surcharge, so the arrangement should be confirmed in writing before relying on it.
The sub-division office is the front door for almost every service connected with a QESCO connection. The most common requests are described below. For each of them, the office works from the reference number, so quote it at the start of any visit or call.
A new connection is applied for through the national Electricity New Connection (ENC) portal at enc.com.pk, and the application is processed by the sub-division for the area. The applicant selects the company and sub-division, states the connection type and load, and uploads the required documents, which generally include proof of ownership or lawful occupation of the premises, CNIC copies, an affidavit, and a wiring test report from a licensed contractor. After verification and a site survey, the office issues a demand notice showing the connection charges, the meter cost element and a refundable security deposit. The demand notice is paid at a designated bank or through a supported online channel, and meter installation follows after payment and verification. A straightforward domestic connection up to a small load is typically completed in about thirty days from a complete application, but the schedule depends on the load band, the site conditions and verification, and the office confirms the timeline for each case. In remote districts the site survey can take longer, so applying early and keeping the tracking ID matters more. Never pay a private agent for a connection; every official payment is made against a printed demand notice or an official voucher.
A change of load, known as load extension or load reduction, is needed when the connected load grows or shrinks — for example, after adding a water pump or a tube well, or after removing heavy machinery. The consumer applies at the sub-division, the office checks the service line and transformer capacity for the area, and a revised demand notice is issued where charges apply. For agricultural tube wells, the sanctioned load and the tariff category deserve particular care: a tube well billed under the wrong category can produce a bill far above the expected figure, and the correction should be sought with evidence of the actual use. Running a load far above the sanctioned load without approval risks a detection bill and disconnection, so the load should be regularised before the extra equipment is used routinely.
A change of name transfers the connection to a new occupant or owner. It needs proof of ownership or tenancy, the CNIC of the new consumer, and clearance of any arrears on the connection, because arrears travel with the connection rather than the person. A tariff category correction is similar: if a domestic connection is billed as commercial, or a shop is billed as domestic, the consumer should apply for correction with evidence of the actual use of the premises, since the category decides the slab rates and the final amount.
Meter matters are handled by the sub-division with the help of the meter testing section. A meter that has stopped, runs too fast or too slow, is burnt, or shows a blank display should be reported promptly, with a photograph of the meter and the reading. The office can test the meter, and where the meter is found defective, the billing for the affected period is revised under the rules. Tampering with a meter, bypassing it, or breaking its seal is an offence and leads to a detection bill and legal action; a consumer who suspects the meter is faulty should always report it rather than open it.
Net metering is available for consumers who install solar or wind generation. Under the net metering regulations issued by NEPRA in 2015, a three-phase consumer can install a generation facility within a set capacity range, apply to the distribution company on the prescribed form with an electrical inspector's certificate, sign a net metering agreement, and obtain a generation licence from NEPRA. The company then installs a bi-directional meter that records both the electricity taken from the grid and the surplus sent back to it. The exported units are credited under the rules in force, which have been revised from time to time, so the current buyback treatment should be confirmed with the sub-division before investing in a system. Only a licensed installer should be used, and the system must not be connected to the grid before the company approves it. Balochistan's sunshine makes solar generation attractive, but the long distances mean the inspection and meter installation stages can take longer than in a compact city, and patience with the tracking record is needed.
QESCO consumers have three main complaint routes, and they all feed the same record. The helpline 118 is toll-free and works around the clock for faults, outages, overbilling, meter problems and load shedding complaints. The SMS service on 8118 accepts complaints by text message with the reference number. The online route is the Customer Complaint Management System (CCMS) run by PITC at ccms.pitc.com.pk, where a complaint is filed against the reference number and can be tracked afterwards. The email address ccms@pitc.com.pk is the complaint address published for the portal. Using a channel that gives a tracking number is always better than an unrecorded visit, because escalation depends on that record.
When complaining, keep four things ready: the fourteen-digit reference number, the consumer name and address, the feeder or sub-division name if known, and the facts of the problem. For a wrong reading, photograph the meter showing the reading and the meter number, in daylight, with the digits readable. For an outage, say whether the whole street or only your premises is affected, because a feeder fault is fixed differently from a service-line fault. Note the complaint number received by SMS, and note the date of every call and visit. Published service standards expect most complaints to be acknowledged quickly and resolved within about two weeks, with longer times for cases needing investigation; the tracking number is what lets a consumer show how long a case has been pending.
If the sub-division does not resolve a complaint, the consumer can escalate. The next step is NEPRA's Consumer Affairs Division, which takes complaints where the distribution company has failed to redress the grievance or has rejected it without justification; the complaint history from CCMS and the helpline is the evidence for that step. The Federal Ombudsman, the Wafaqi Mohtasib, also accepts complaints about maladministration by public utilities, free of charge. Courts are a last resort for billing disputes, and most billing matters are settled at the company or regulator level when the record is complete.
One safety warning matters more than any other. No genuine QESCO or PITC official will ask a consumer to send money through Easypaisa, JazzCash or a bank transfer to a personal account for a bill, a meter, a repair, a bill adjustment or a new connection, and no official will ask for an OTP or PIN. Calls and messages of that kind are fraud. End the call, do not share any code, and report the number on helpline 118.
Two ideas explain most of the variation in domestic bills: the slab system and protected status. Under the slab system, units are not all charged at one rate. The first block of units is charged at the lowest rate, the next block at a higher rate, and so on, so the average cost per unit rises as consumption rises. This is why two homes with similar habits can receive very different bills, and why a small increase in units near a slab boundary can cause a noticeable jump in the total.
Protected status is a separate idea. A domestic consumer whose average monthly use over the previous six billing cycles stays at or below two hundred units is treated as protected and is charged lower slab rates. Once that six-month average crosses two hundred units, the consumer is reclassified as non-protected, and both the slab rates and the fixed charges rise. The status is therefore about a six-month pattern, not about a single month: one heavy month does not by itself remove protection, and one light month does not by itself restore it. The bill shows the category applied, and a consumer who believes the category is wrong should raise it with the sub-division with the bills for the last six months in hand.
The remaining lines on the bill are easier to understand once the slab idea is clear. Fixed charges are a standing amount for the connection, linked to the sanctioned load. The fuel price adjustment reflects changes in fuel costs and moves up or down from month to month; it is set through the regulatory process rather than by QESCO itself. GST, electricity duty and other levies are government charges collected through the bill. The television fee is a small fixed charge included in every bill. None of these lines is set by the person who reads the meter, which is why a complaint about them is a complaint about the bill itself and should be filed as a billing complaint rather than argued at the meter reader's visit.
No. The PITC portal accepts the fourteen-digit reference number or the ten-digit Customer ID. A bill cannot be searched by CNIC, name or address. The reference number is printed at the top of any old bill. A qesco online bill check needs the reference number, not a CNIC, and the result shows amount, due date and units.
Check the fourteen digits again against the old bill, confirm that the company selected is QESCO, and re-enter the number without spaces or dashes. If the number is correct and the message persists, the bill for the current month may not have been issued yet, or the connection record may need correction at the sub-division office. A qesco online bill lookup with one wrong digit returns no record, so re-read the number from the newest printed bill.
Lasbela district is served by K-Electric, not QESCO, so its bills are not on the PITC portal. Check the bill on K-Electric's own website or app, and go by the company name printed on the bill.
Yes. A printed duplicate from the original-bill view is accepted at banks, post offices and payment points, and the reference number on it works for online payment through 1Bill, Easypaisa and JazzCash.
Usually within one to two working days. Check again after 24 to 48 hours. If the status is still unpaid, take the payment receipt to the sub-division office and ask for the payment to be traced instead of paying again.
Call helpline 118 or send an SMS to 8118 with your reference number. Say whether the whole street is affected or only your premises, and keep the complaint number sent by SMS for follow-up.
In deserving cases the sub-division can allow payment in instalments with the approval of the competent officer. Apply before the due date and get the arrangement recorded against the connection; paying part of a bill without an arrangement leaves the rest as arrears.
Apply to the sub-division under the NEPRA net metering regulations with the prescribed form and an electrical inspector's certificate, using a licensed installer. After technical review, an agreement is signed, NEPRA issues a generation licence, and a bi-directional meter is installed. Confirm the current buyback and fee treatment with the office before investing, because the rules have been revised over time.
QESCOQuetta Electric Supply Company